Guests appreciate the spacious and clean rooms, which are well-suited for business travel and events.
The staff is often described as welcoming and attentive, ensuring guests have comfortable stays.
Many positive comments about the food, especially the delicious and diverse breakfast options and quality of dinner service.
Hotel’s location is considered central and convenient for exploring the city.
Facilities like the gym and pool are noted to be easy to access and clean.
Room service menu is described as lacking sufficient options by some guests.
Air conditioning issues are repeatedly mentioned, particularly on the 6th floor not maintaining a cool temperature.
Customer service problems stand out, including issues with room assignments and staff attitudes perceived as uncaring or unprofessional.
Problems at check-out, such as unexpected charges and poor handling of complaints, result in negative experiences for some guests.
The small breakfast room often gets crowded, leading to wait times for tables.
Some guests mentioned poor Wi-Fi connectivity, which could be problematic for business travelers.
Bei SIDE Design Hotel Hamburg eine innovative Beschäftigungskultur gepflegt wird und Eppendorf hervorragende Beispiele für Veränderungen in die richtige Richtung vorweisen kann.
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