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Vienna House Andel's Berlin impresses with its spacious lobby, modern design, and features such as the Sky Bar which offers a breathtaking view and excellent drinks.
The hotel is ideally suited for events with several conference rooms available and is also noted for its great location with easy access to the city center.
Many reviewers mentioned the friendly and helpful staff, particularly commendations for staff member Ali, and the good variety of food especially at breakfast, with plenty of vegetarian options.
Guests appreciated the clean and comfortable rooms, cool lighting options in the rooms, and complementary amenities like a spa.
Some guests reported negative experiences with the front desk staff, describing them as rude and impolite, and felt that the customer service could be significantly improved.
There were multiple comments about rooms being too distant from the lift, requiring a lengthy walk, as well as issues with rooms not being well-prepped or maintained (e.g., malfunctioning phones, lack of cleanliness, missing items like an iron).
Despite the hotel's many amenities, some guests felt the overall experience was only 'okay' and mentioned that the wellness section appeared too limited for the hotel's capacity and was often too busy.
The hotel's offerings were somewhat marred by technical issues, such as non-functioning TVs, broken thermostats, and a lack of advanced room features like Netflix or smart connections on TVs.
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