Customers appreciate the clean and tidy facilities with a focus on safety measures like mask wearing and surface disinfection.
Friendly and helpful sales and service employees make transactions smooth, enhancing the customer experience.
Some reviewers highlight the quality of advice and care in service, particularly noting personnel who are easy to reach and take time to ensure satisfaction.
Several negative experiences with customer service, especially in handling appointments and service requests, leading to frustration over unreturned calls and poor communication.
There are reports of an unwelcoming atmosphere for some staff, including the presence of unhelpful and disinterested service managers.
Concerns about the work environment include low morale, lack of career advancement opportunities, and a perceived mismanagement particularly noted in mistreatment of new employees and inequality in pay.