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Tenants appreciate the quick and uncomplicated resolution of problems and find rental prices to be affordable.
Good customer service with staff being friendly and helpful, often mentioned alongside the efficient use of the 'My KBG' tenant portal, which facilitates easy information and service access for tenants.
Positive views on how the organization hasn't raised rents over some years and often provides a good amount of heating cost refunds.
Some tenants express dissatisfaction due to poor insulation and noise issues in older buildings, and mold on the exterior walls which suggests long-term maintenance issues.
Parking space shortages and some tenants feeling unheard in their suggestions for improvements.
Management decisions sometimes described as unfriendly and non-transparent, creating frustration among tenants, particularly concerning allocations of garage spaces.
Instances of communication failures where tenant emails regarding important matters were allegedly ignored or mishandled.
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