The company has a friendly and competent customer service team that helps promptly.
Employees enjoy a pleasant working climate and team spirit.
Some customers note an uncomplicated contractual relationship and help even in complex cases.
Repeated technical issues with the customer portal, especially during critical times such as the New Year transition.
Accusations of exploitative pricing especially towards financially vulnerable customers.
Several complaints about poor internal communication and inadequate handling of administrative tasks like billing and address updates.
Customer support is sometimes unreachable, and staff lack knowledge about certain services.
Serious allegations of unfair and unethical practices in service provision.
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