Internet Up Gehalt
Hermann-Weinhauser-Str. 73, 81673 München, Deutschland
Telefon: +49 89 12085284
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Gehalt aus Positionen in Internet Up
Internet Up rekrutiert für Positionen:
Customer Service
Handel
- Kundendienst
- Kundendienst
Sprache
- englisch
Vertragstyp
- Vollzeit, Festanstellung
Verantwortlichkeiten
- You are the first and central point of contact for our customers
- You process all incoming support requests via phone, chat, email and social media
- You are responsible for monitoring the various review platforms
- You update and maintain our internal database
- You take over the reporting as Voice of the Customer in the support area
- You are responsible for solving customer problems, complaint management and escalation of complex issues
- You provide product-related information and advice on our products and services
- You ensure a high level of customer satisfaction through excellent customer service and customer-oriented communication
Anforderung
- Completed commercial training or comparable qualification
- Ideally initial experience in customer support or in the customer experience area
- Excellent communication skills in German and English, both written and verbal
- Lehre/Ausbildung
- High service orientation and the ability to understand customer concerns empathetically and solve them effectively
- Independent, structured and solution-oriented way of working
- Ability to work in a team and willingness to collaborate with other departments
- Knowledge of CRM systems and MS Office applications