FRASEC Fraport Security Services in Frankfurt Bewertungen

Numerous complaints about the security process being overly aggressive, disrespectful, and invasive, representing a significant concern for passenger privacy and dignity.

Customer service issues, including damaged luggage without proper compensation and a lack of response to serious allegations such as inappropriate physical contact.

Staff behavior is often described as rude and unprofessional, with specific instances of staff not adhering to expected hygiene standards during pandemics.

There are reports of poor management in handling passenger complaints and feedback, indicating a systemic issue with accountability and customer care.

Security efficiency is criticized for being slow and inconsistent, causing unnecessary delays and adding stress to travelers.