Community Manager
Verantwortlichkeiten
- Lead our Community Management team, provide guidance and mentorship
- Craft and execute plans that foster engagement, growth, satisfaction, and loyalty of our passionate player community
- Analyze the sentiment of our community and present insights as well as recommendations to our Development, Marketing, and Executive team
Zeig mehr +4 - Build and maintain the frameworks, processes and policies for the Community Management team to successfully operate in
- Advocate Albion Online across all community channels, maintaining a consistent and positive presence
- Handle crisis communication, mediate disputes, and maintain a positive environment
- Improve the user journey through our community by identifying and delivering content for players of all experiences- from beginner to hardcore veteran
Anforderung
- Exceptional written and verbal communication abilities in English
- Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions
- Excellent problem-solving and customer service skills
Zeig mehr +8 - Profound knowledge of gaming platforms, trends, and player demographics
- Personal Development: Have a high degree of autonomy and ownership from the start Develop your skills through company-sponsored training and language courses Enjoy company-sponsored tickets for Devcom & Gamescom in Cologne
- Gaming-driven culture: Join a supportive team of gaming experts with a strong passion for what they do
- Ability to handle crisis situations and difficult conversations with community members
- Good understanding of Albion Online and its community
- Proven leadership and team management skills
- Proficiency in written content creation
- Proven track record of leading successful community initiatives or projects
Handel
- Medien & Kommunikation
- Medien & Kommunikation
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