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Excellent customer service and communication skills including providing VIP support
Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments
Very good command of both English and the local language, C1 level
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Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
A+ Certification or equivalent experience
Experience in working with a helpdesk operation, including Windows and Mac clients
Self-starter who is able to collaborate actively with others in a cross-functional team
Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
Proven attention to detail and high standards for quality
EU Passport

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