Unterstützung unserer Nutzer*innen bei der Erstellung ihrer Steuererklärung mit unserer App
Multichannel-Kundensupport
Mitarbeit bei der Umsetzung und Verbesserung von Arbeitsabläufen und der Weiterentwicklung der allgemeinen Wissensdatenbank
Die Bedürfnisse der Kund*innen verstehen, analysieren und daraus mögliche Lösungen entwickeln, von denen auch das Team profitiert
Erfassen und Bewerten von Nutzer*innen-Feedback, um dabei zu helfen, die App ständig zu verbessern
Die Gelegenheit, sich saisonal an Projektarbeiten zu beteiligen und somit zum Erfolg unseres Department beizutragen
Schaffung eines einzigartigen Kundenerlebnisses durch die Beantwortung von Fragen zu einer Vielzahl von Themen, z.B. zur Nutzung der App, bei technischen Problemen, zum Datenschutz oder zu grundlegenden Steuerthemen
Anforderung
Du bist kundenorientiert und hast eine Leidenschaft für exzellenten Kundenservice
Du kannst Kundenkommunikation auf Qualität und Inhalt prüfen
Du verfügst über eine problemlösungs- und prozessorientierte Denkweise
Grundlegende Kenntnisse in Google Workspace und CRM-Systemen, Erfahrung mit Zendesk ist ein Plus
Steuerliches Vorwissen ist von Vorteil, aber keine Voraussetzung
Du hast idealerweise schon erste Erfahrung darin, großartigen Kundenservice anzubieten, sei es für Privatkunden oder für Firmenkunden. Erfahrung in Gastronomie oder Verkauf ist ebenfalls willkommen
Marketing Manager
Anforderung
Experience: 3+ years of hands-on experience in performance marketing roles, with a strong focus on search campaigns
Channel Expertise: In-depth experience with optimizing Google Ads with larger budgets
Analytical Skills: Proficiency in handling and interpreting large datasets, driving data-driven decisions
Experimentation: Designing and running multiple experiments simultaneously to drive continuous improvements
Tech Enthusiast: Deep interest and knowledge of tech topics, including tracking, marketing automation tools, and scripts
A chance to do meaningful, people-centric work with an international team of passionate professionals
Marketing Landscape: In-depth knowledge of the digital marketing landscape, particularly in Google Search
Languages: Fluent in English , Fluent in German, ideally at a native level
Marketing Manager
Handel
Marketing
Marketing
Anforderung
Proficient and interested in the technical dimensions of user acquisition, including conversion tracking, attribution models, data privacy (e.g
SKAN, Privacy Sandbox), and channel-specific technical capabilities, with a keen interest in leveraging these elements for optimized performance
Strong creative thinking abilities with a talent for understanding and resolving complex challenges
Demonstrated interest and first experience in prompt engineering and leveraging AI solutions in user acquisition
Strong growth mindset with a demonstrated ability to identify opportunities, articulate solutions, and drive execution for impactful results
2-3 years of experience in app-focused user acquisition roles, with a proven track record of success in managing and optimizing various channels
Excellent communication and cross-functional collaboration skills with a variety of stakeholders from different teams
Experience: 3+ years of hands-on experience in performance marketing roles, with a strong focus on search campaigns
Manager Accounts
Anforderung
Several years of practical experience as a financial accountant
A successfully completed bachelor’s degree in accounting, finance, management, or a related field
Extensive knowledge of accounting and management principles and accounts payable procedures
Proficiency with business solutions and bookkeeping software is a plus
Ability to work in a fast paced environment where a high level of accuracy and problem-solving skills matter
Commitment to ethical behaviour with a willingness to adhere to the company policies
Fluent in English, German is a plus
You are a proactive driver for achieving and continuously optimising our fast close processes, ensuring timely and accurate financial reporting
Tax Manager
Anforderung
Proven track record of leadership in design initiatives, including innovative product launches and large-scale programs
Ability to manage, motivate, and develop a high-performing team, fostering an environment of trust, accountability, and collaboration
Entrepreneurial mindset and can-do approach that thrives in an evolving startup environment, embraces change and problem-solving
Understanding of AI and how to apply it to ways of working in order to work better & higher quality
A degree in design or a related field, or equivalent practical experience
You are a diversity champion
Strong interpersonal skills and the ability to understand and respect the perspectives and needs of both your team members and stakeholders across different functions
Leverage AI within your team to deliver results effectively & at high quality